Return Policy

Seemed like a good idea at the time – 7-day return and exchange policy!

1. If you are not satisfied with our products, you can return the new and unused products together with the original invoice to the store where you made your purchase within 7 days from the date of purchase or 3 days after the goods collection.
    
2. Please note that exchange and returns for purchases made in Hong Kong must be made at the original store of purchase in Hong Kong, whilst purchases made exchange and returns for purchases made in Macau must be made at the original store of purchase in Macau.
    
3. We cannot accept exchange or return of previously assembled, open packaging or damaged items, discounted display items, food, plants and customized products .
    
4. We will give you a full refund by the same method as your original payment for products that are returned with the invoice. For payment made with credit card, please bring the concerned credit card with you.
    
5. In case you change your mind after goods delivery and you require onsite retrieval service, HKD$200(Hong Kong)/HKD$1,000(Outlying Islands)/ MOP$300 will be charged.
    
6. KILLOGRAM reserves all rights of the final decision on any exchange and return request.